Customer Experience
Elevate human potential with Cloud Editions (CE) 24.2
Latest innovations revealed at OpenText World Europe 2024
Elevate human potential with Cloud Editions (CE) 24.2
Latest innovations revealed at OpenText World Europe 2024
Drive customer success with OpenText Experience Cloud 24.2
Customers are at the heart of every thriving business.
Impact of agent experience management on customer success and service
Customer success and customer service are two interconnected functions inside a business. Both are focused on ensuring customer satisfaction and loyalty but they have some…
Three customer success trends in a post-pandemic world
COVID-19 changed everything. Loyalty is on the auction block. Customers are uncertain: delaying purchases and shopping around. Brands that win in this new era will…
The total patient experience: reflections from HIMSS 2024
The landscape of healthcare is evolving rapidly, driven by shifting consumer expectations and technological advancements. Patients are no longer passive recipients of care; they are…
5 highlights from the OpenText Government Summit
Key learnings we took away from this year’s 2024 OpenText Government Summit
What is Customer Experience Management (CXM)?
There was a time when content almost entirely flowed one way – from enterprises to customers. Customers’ responses were effectively measured in sales and occasional…
Exceptional patient experiences start with smarter data
HIPAA taught us important lessons on how we interact with healthcare data, but it was a global pandemic that forced us to collectively go to…
What’s new in OpenText Media Management
For a category that has been around for over 30 years, digital asset management (DAM) is surprisingly dynamic. However, it remains challenging to manage the…
How digital fax and capture are transforming healthcare
Every second, an exponential amount of healthcare data is created and mined for valuable insights. A staggering 30% of the world’s data volume is currently…
An inside look at enterprise document accessibility for PDFs
Accessible PDFs are easy to use – enabling most people to view, read or interact with them. The goal is to create an inclusive experience…
Manutan combines digital services with the human touch to delight customers
At Manutan, we equip businesses and communities with the products and services they require to succeed. Headquartered in France, our company has three divisions, serving…
Stay in the loop!
Get our most popular content delivered monthly to your inbox.