"In the telecommunication industry, only 27 per cent of specialists and executives rate the quality of their service as good. Especially the personal and fast response of customer requests remains a construction site. It is important to live up to the fast changing user behavior of the customers and to embrace chats, blogs, wikis, and social networks alike.

Addressing the customer in a personal way should be the focus when introducing new communication strategies. 90 per cent of the consumers deem it important to having a personal relationship to their telco company. For just under half of the consumers, a personal relationship is a very important criterion." (Source)

Our experience in customer projects like Deutsche Telekom or Swisscom shows that customer communication can be integrated even more into their processes. This saves time for your customer, since he receives relevant communication. You save effort since your communication is being handled by an independent, company-wide communications platform for all applications and channels.