Utilities are leading the field in customer service, especially compared to other industries.
Several analysts and customer surveys show this, e.g. Verivox (Studies only available in german).

• Study Gas Provider
• Study Power Provider

Customer communication can be a competitive advantage for you as a utilities provider. Putting your customers into the center of action, simplifying communication and getting the message across quickly is one of your main points of interest.
In our customer projects (e.g. RWE Germany, ELMÜ Hungary) we deal with exactly these challenges.

We know you can find some common approaches to discuss. Maybe we find a starting point in your communication model.