O2 shops handle custom offers and contracts in a matter of seconds
Telefónica Slovakia uses the legodo suite in over 200 of its shops, franchises, and dealer premises for written correspondence with customers. Just one click is almost all it takes for each of the sales and customer service employees to compose custom offers, contracts, and order confirmations
Based in Bratislava, Telefónica Slovakia, s.r.o. employs roughly 420 people and is one of the three largest providers of telecom services in the burgeoning Slovakian market. Its parent, Telefónica Czech Republic entered the Slovakian market in February 2007 and is one of the major global telecoms.
Single Solution for Sales and Customer Service
Telefonica Slovakia faced a challenge to replace a legacy CRM and PoS systems by a single CRM for both sales and customer care service. Therefore they must guarantee to accomplish the same processes, including printouts of contracts, quotes, and requests at all channels (call center, shops, franchises). The aim was to achieve this by integrating all document based activiti es into its business processes – such that the documents are legally sound and CI compliant. The hard part, though, was to streamline and combine individual processes and current data into a standardized and efficient process for communications.
Custom Offers, Contracts, and Correspondence
The solution from legodo made it possible to centrally manage templates, text blocks, images, and to automatically combine these into custom offers, contracts, and correspondence. This software applies existing data on customers to compose, handle, and print all documents, in an automated process with predefined rules and administration of users and rights. This approach offers a multitude of benefits:
- The output complies with the prescribed corporate design and legal requirements.
- Quotations are fully integrated into the CRM system, providing a 360-degree view of customers.
- Offers are more personalized and can be generated faster..
High Performance and Mature Architecture
“We found the legodo suite’s high performance functions and mature architecture very impressive. legodo was the only solution that could meet all our business demands,” said Radek Moravec, the Telefónica Project Manager. Now, Telefónica employees produce more than 4,000 highly personalized offers, order confirmations, or service papers – daily. Plans call for expanding the customer communications program to encompass campaign management too.